Shipping

 It is our goal to ship out your jewels within 3-5 business days of purchase.

 Items purchased after Friday at noon will ship out the following business day.

 We ship via USPS.

 Currently, we only ship throughout the US. As we grow, we hope to eventually ship internationally.

 With the increase of online shopping off all mail carriers (USPS, UPS, FedEx, DHL) are shipping over capacity + we ask that you please be patient with us.

 Sante is not liable for lost or stolen packages. If tracking confirms package as “delivered” at the provided address, then neither the carrier nor Sante is liable.

 Please immediately file a lost claim on carrier’s website. If you’ve had delivery/theft issues in the past, please email us to add complimentary *signature requirement* to your order.

 Please reach out immediately if the wrong address was provided during checkout so we can update it prior to shipping. If the item has already shipped, we are not liable for lost or delivered packages. We recommend immediately calling USPS to change the delivery address as we cannot do this for you- only the recipient on the package can call to change delivery address.

 We will not re-ship, replace, or refund orders if lost for wrong addresses. It is up to the client to give correct information. No exceptions.

Return Policy

 Jewels 30 days after purchase will be eligible for refund, exchange, or credit.

 Once your refund is received, please allow 2-5 business days processing time.

 If your jewels arrived damaged or defective, please immediately contact us via our contact page within 3 days of delivery. We also recommend sending us a picture of the broken jewel. We guarantee that damaged jewel upon arrival will be replaced. Only if the jewel is out-of-stock or one-of-a-kind will we offer a refund. We will provide a shipping label for the jewel to be mailed back to us. Once the jewel is returned to us, the replacement will ship.

 If your jewels happen to break while wearing, we offer one-time free repair or replacement within 60 days from your purchase. After 60 days, there is a $15 fee for repairs if the item can be fixed.